Privacy Policy

1. Introduction

Thank you for visiting Repair Plus. We are committed to safeguarding the privacy of our registered users, and this policy details how we plan to do so. Please read our Terms of Service and this Privacy Policy carefully, as you are agreeing to both documents as valid and binding contracts as a consequence of using our Service.

2. Definitions

Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found in this document:
“Service” refers to the services that we provide through our Site, including our Site itself;
“Site” refers to our website, www.repairplus.ae;
“User” refers to anyone who uses our Service, including general visitors to our Site;
“You” refers to you, the person who is governed by this Privacy Policy.

3. Information Collected

Identifying Information
We collect certain personal information from you when you sign up to our Service that can be used to identify you, such as your name, e-mail address, home address, date of birth, phone number, biographical information, and any other information that we deem necessary for the purpose of providing you with our Service or which you provide to us voluntarily. The information we collect from you, to the extent that it is private, is disclosed only in accordance with our Terms of Service and/or this Privacy Policy.

Non-Identifying Information
Whenever you visit our Site, we may collect non-identifying information from you, such as your IP address, referring URL, length of visit, page views, website navigation, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.

Information relating to any transactions
Any transaction carried out between you and Repair Plus on or in relation to this website, including information relating to any purchases you make of our goods or services will be stored. All transactions will be conducted though SSL connection to insure your security. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

4. Use of Your Information

4.1 We may use your information to:
• Enhance or improve User experience, our Site, or our Service.
• Enable your use of the services available on the website.
• Send to you goods purchased via the website, and supply you with services purchased via the website.
• Send e-mails about our Site or respond to inquiries/complaints made relating to the Site.
• Send general e-mails and updates about Repair Plus, including our e-mail newsletter.
• Send statements and invoices to you, and collect payments from you.
• Send you marketing material relating to Repair Plus by email or through post mail.
• Provide third parties with statistical information about our user; this information cannot we used to identify any individual user.
• Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or Service.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

4.2 eCommerce Payment Processing
All our website financial transactions are processed by our outsourced payment services provider, Payfort. We will share information with Payfort only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. Payfort is a private company based inOffice 201 BT Building EIB 04, Dubai Internet City. You can find out more information about Payfort by visiting their website at www. innovatepayments.com

Payfort is certified to the latest PCI DSS standards, therefore all cardholder’s data will be protected from any misuse or harm under their secure network using the most advanced encryption method.

5. Accessing, Editing, and Removing Your Information

Users may in some cases be able to review and edit the personal information they have provided to us by logging into your account on the Site and editing their account. Although most changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to time, retain residual information about you in our backup and/or database.

6. Cookies

We use cookies to remember your preferences, track advertisements, and remember your shopping cart items. For these reasons, it is necessary that you enable cookies in your browser, and you hereby acknowledge that we have informed you of our use of cookies and that you consent to our use of cookies in relation to your computer system.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of this website.

7. Third Parties

Third Party Websites
Repair Plus and its Users may post links to third party websites on the Site. These third party websites are not screened for privacy or security issues by Repair Plus, and you release us from any liability for the conduct of these third party websites.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Repair Plus bears no responsibility for the information collected or used by any third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

8. Third Party Access to Your Information

Although you are entering into an Agreement with Repair Plus to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others.
Throughout the course of our provision of our Service to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, our web host stores the information that you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website.
It is therefore necessary that you grant the third parties we may use in the course of our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.

9. Release of Your Information for Legal Purposes

At times it may become necessary or desirable to Repair Plus, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

10. Commercial and Non-Commercial Communications

By providing information to the Site that forms the basis of communications with you, such as contact information, you waive all rights to file complaints concerning unsolicited e-mails from Repair Plus since, by providing such information, you agree to receive communication from us or anyone else covered under this Privacy Policy. However, you may unsubscribe from certain communications by notifying Repair Plus that you no longer wish to receive solicitations or information and we will endeavor to remove you from the database.

11. Security Measures

We take certain measures to enhance the security of our Site and Service, as it is in our interest to do so. We will store all the personal information you provide on our secure password and firewall protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.However, we make no representations as to the security or privacy of your information. It is in our interest to keep our Site secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats. You are also responsible for keeping your password and user details confidential

12. Minors

Individuals under 18 years of age are not allowed to use our Service.If you become aware of a User who is under the required age to use all or any portion of our Service, please notify us immediately at info@repairplus.ae and provide us with full details as to why you believe they are below that age and we will address the issue. If you are a User who is reported in this manner, we may require you to provide suitable proof of age, such as a copy of government identification, in order to continue using our Site and/or Service.

13. International Transfer

Your information may be transferred to—and maintained on—computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United Arab Emirates and choose to provide information to us, Repair Plus transfers Personal Information to the United Arab Emirates and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

In addition, personal information that you submit for publication on this website or its corresponding social media pages, including but not limited to facebook, twitter and instagram, will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

14. Amendments

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly. You must read this page each time you use our Service, and your continued use of our Service shall constitute your acceptance of any such amendments.

15. Contact us

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at info@repairplus.ae

Last Modified: August 3rd, 2015